Get in Touch With Us
If you have a question about our reviews, spotted something that needs updating, or want to talk about how we can work together, this page explains the best way to reach us and what you can expect in return.
How to Contact Us
Email is the most reliable way to get a message to our team. We read every enquiry personally and aim to reply within two working days. Please write to us at [email protected].
To help us respond quickly, it is worth including a short description of your enquiry in the subject line — for example, whether it is a content question, a correction or a commercial matter. That way your message reaches the right person without delay.
What You Can Ask Us About
Our team covers everything published on this site, from individual casino write-ups to guides on bonuses, payment methods and responsible play. Here are the most common reasons readers get in touch:
- Content questions — If something in one of our reviews or guides is unclear, or you would like more context on how we assessed a particular casino, we are happy to explain.
- Corrections and accuracy — Casino terms, bonus conditions and payment options change regularly. If you notice something that looks out of date or inaccurate, please tell us. We take accuracy seriously and investigate every flag we receive.
- Suggestions for coverage — Have a question about NZ online pokies, withdrawal options or mobile casino play that we have not answered yet? Reader suggestions genuinely shape the topics we research next.
- Partnership and commercial enquiries — If you represent a casino operator or related business and want to discuss how we work together, introduce yourself and outline what you have in mind. We will explain our editorial standards and how commercial relationships are handled.
- Responsible gambling concerns — If you or someone you know is experiencing difficulty with online gambling, please mention this in your message and we will point you to the appropriate support services available in New Zealand.
Our Editorial Independence
New Zealand Online Casinos is a comparison and review site. Some of the casinos we cover have commercial relationships with this site, and we may earn a commission if a reader signs up through one of our links. That arrangement never determines how we rank or assess a casino — our evaluations are based on the factors that matter to NZ players: licensing and player protections, game range, bonus conditions, payment options and mobile experience.
If you have any concerns about how a casino has been represented on this site, or if you believe a ranking does not reflect the facts, please contact us. We will review the relevant content and respond to you directly.
What Happens After You Write to Us
Every message is read by a real member of our team. We do not send automated holding replies in place of a genuine response — you will hear back from someone who has actually read your enquiry.
Our standard turnaround is two working days. During busier periods it may take a little longer, but we will always follow up. If your message relates to a time-sensitive correction — for example, a bonus that has expired or a casino whose licence status has changed — please say so clearly and we will prioritise it.
Responsible Gambling Support in New Zealand
This site covers offshore online casinos available to NZ adults aged 18 and over. If gambling is causing you or someone close to you harm, independent support is available. The Problem Gambling Foundation of New Zealand operates a free helpline, and the Department of Internal Affairs maintains resources for anyone who needs guidance on safer play.
You do not need to contact us before accessing those services — they are available directly. But if you would like us to point you to specific resources, include that request in your email and we will respond promptly.
A Word on the Casinos We Cover
All of the online casinos reviewed on this site operate offshore and accept players from New Zealand. We research each one for its licensing jurisdiction, game library — including online pokies, table games and live dealer options — bonus terms in NZD, and the payment methods available to NZ players. If you are looking for detailed guidance before choosing where to play, our trusted casino reviews cover the key criteria side by side.
Thank you for visiting. We look forward to hearing from you.